Shipping policy

• Processing: orders are processed within 1–3 business days.
• Free Standard Shipping: estimated delivery 14–25 days from order, with most orders arriving around day 20.
• Priority Shipping ($9.99 at checkout): your order is processed first, before carrier transit. Priority does not guarantee a specific carrier delivery date.
• Tracking: you'll get a tracking link by email once your order ships. Tracking can take a few days to show movement.
• Lost or damaged packages: contact theultrachill@outlook.com with your order number. Shipping Protection covers packages reported lost, damaged or delivered incorrectly.
• Address changes: email us before your order ships. We can't change the address after dispatch.