Refund policy

All sales are final, except for items that arrive damaged, defective or incorrect.

If something is wrong with your order, email theultrachill@outlook.com within 30 days of delivery with your order number and clear photos of the item and packaging. Once we confirm the issue we will send a replacement or issue a refund to your original payment method.

Shipping Protection and the 30-Day Warranty are optional add-ons. They do not limit any rights you have under applicable consumer law.

Orders can be cancelled free of charge until they ship. Email us as soon as possible with your order number.